Attaining better customer care in the context of the current expansion trends can be achieved in various ways, but the latest prevalence of digital solutions recommends those as a reliable tool for such endeavors. Freshdesk is one such digital solution, which allows users to engage with their businesses’ customers in various ways, using different channels, for attaining a better experience.
ODBC Driver for Freshdesk was designed as a connectivity tool that can allow users to deploy enterprise-level features for accessing their Freshdesk environments for performing ODBC-compliant analytics and reporting, as well as enabling BI and ETL tools.
Both HTTPS and direct proxy server connectivity are supported and users rely on the SQL syntax support for performing various operations, just like within a database environment, when working with tables and queries. For instance, one will be able to perform complex JOINs, aggregate functions, launch subqueries and initiate GROUP statements.
DML operations are also supported, consequently, the Freshdesk data can be manipulated just like in a DBMS, with operations such as DELETE, UPDATE or INSERT. All the Freshdesk data types are supported by the driver and the API itself and all of its functionality is also compliant with the driver itself.

ODBC Driver for Freshdesk is a driver that has been developed to run on MS Windows platform. It connects the Freshdesk platform to any ODBC compliant data source to enable all of its DML, DDL and other database actions. The ODBC driver is developed using C++ and.NET technologies, and its ability to connect to different data sources gives the flexibility required to integrate into most of the existing Freshdesk environments. The driver supports all of the data types supported by the product, including integer, float, date, time, string, and binary data types.
With the ODBC driver, one can deploy any of the supported platforms in a Cloud environment and keep the data available to the users even when the application is in the uninstalled state. This means that the data can be even accessed from an external machine, which has been totally disconnected from the internet, and it will still work perfectly.
How to install
Firstly, it is required to download the ODBC Driver for Freshdesk from the link given below:

After downloading the driver, one needs to extract the downloaded zip archive to the C:\Program Files\ODBC folder, preferably.
How to access connection string from the table
Once the ODBC Driver for Freshdesk has been successfully installed and the connection successfully established, it is necessary to connect to the desired table, which in most cases will be in the freshdesk_dms field as can be seen in the below example:

To connect with the same set of information at different times, we need to change the connection string and the appropriate access to the table will be necessary.
For the convenience of users, the connection string is present in the application settings. The connection string in the application is defined to be the name of the ODBC database and any of the aliases defined in the ODBC database, which are connected to the Freshdesk server. The alias can be separated from the database name by a space, so one can use different aliases to connect to different databases at the same time.
In the example below, the ODBC database is called Freshdesk Cloud and the ODBC database alias is Freshdesk Cloud:

Selecting the database to extract the data from, it is possible to view the full configuration information of the table/dataset/view. This can be done by selecting the database

Freshdesk is a web-based customer engagement platform that offers business professionals and organizations a hassle-free approach to improving customer service and in turn, increasing customer satisfaction and overall business revenue.
Freshdesk is an all-in-one sales enablement, customer support, engagement and social listening platform that helps support clients’ goals and maximize their revenue.
The application interfaces for Freshdesk are available in seven languages that allow the access to everyone irrespective of their geographic location and native language.
Table of Contents:
1.3. Introduction
1.4. Freshdesk Modules
1.4.1. Customer Care
1.4.2. CRM
1.5. How to Install ODBC Driver for Freshdesk (for Windows)
1.6. Final Thoughts
This article discusses on ODBC Driver for Freshdesk, install, configuration and usage. The article covers the installation process, how to connect to your Freshdesk installation, accessing tables and main features of the ODBC driver.
1.3. Introduction
Freshdesk is an all-in-one Customer Care, CRM and Engagement platform that helps your organization enable customer centricity by providing effective support. It consists of a SaaS platform which enables you to connect with clients, without having to invest in expensive on-premise hardware.
Freshdesk enables you to address client inquiries faster, support them in real time by sending direct responses, auto reply to emails and auto followup, analyze in real time historical data and provides insight into customer behaviors that help improve a relationship for success.
Freshdesk has four modules that are described below:
Customer Care – This module enables users to perform tasks such as support tickets handling, engagements, inquiries, etc.
CRM – This module enables users to manage sales leads, deals, contacts, etc.
Engagement – This module enables users to schedule meetings, write emails and engage with customers
Social – This module enables users to manage social media profiles, support initiatives, etc.
Before we go to the installation process of the ODBC driver and how to connect with the module, let us see how Freshdesk is different from other CRM software available.
1.4. Freshdesk Modules
The four modules described above, together with a few more, are described as below:
Customer Care – This module enables users to perform tasks such as support tickets handling, engagements, inquiries, etc.
CRM
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ODBC Driver for Freshdesk enables the use of Freshdesk features from within a traditional DBMS environment. Users can access all the essential parts of their Freshdesk environments from within an ODBC environment. The driver can be used on any ODBC-compliant operating system and is compatible with RDBMS and NoSQL database platforms. This driver can be used within a large enterprise environment where an ODBC driver is not available for a database platform.
The driver supports all of the essential tables that are found in a Freshdesk installation, such as Users, Locations, Projects, Roles, Contacts, etc. Users have access to all of the data, such as the users login page, contacts, project details, contracts, work time, invoices, expenses, work orders, tasks, notes, and so on.
In terms of connectivity, the driver supports both proxy servers and HTTPS. Both connections are supported and the driver supports ODBC standard SQL support. These features enable users to access all of the resources of their Freshdesk environment without requiring them to switch between environments. The drivers can be installed and uninstalled locally and it is not required to store the drivers on a network.
In addition, users can perform analytics and reports with data from a Freshdesk environment. At times, users need to launch reports, access data from their data sources, filter and aggregate data, perform statistical analysis, and load results into tables. ODBC Driver for Freshdesk allows data to be viewed from a Freshdesk environment within an ODBC data source, where data can be viewed as tables or received as a query result set. Users can also perform calculations on the data received by the ODBC driver, perform data analysis and measure performance.
All of the SQL statements can be executed within an ODBC environment, which allows users to perform these actions within a traditional data environment. For instance, users can perform complex JOINs, aggregate functions, launch subqueries and initiate GROUP statements within an ODBC environment.
The entire data can be viewed at the project level as well as the task level. Users can view all of the tasks in an organization, and every task can be selected for more information. With the data from Freshdesk, users can perform the most common BI and ETL tasks, such as data load, data update, filtering, aggregation, grouping and sorting. Users can use data within an ODBC environment to perform these operations in order to gather the information needed to create analytical

The ODBC Driver for Freshdesk is an ODBC compliant driver that enables users to perform analysis, reporting and other operations on their Freshdesk data using the Microsoft.NET Framework. It supports data types like, Date, DateTime, Decimal, Number, Currency, Text, Time, Varchar, Binary and Boolean. This driver is designed to support read and write operations through the ODBC connection, hence, it supports all the features that the ODBC API provides to access data across a variety of data sources.
The driver is designed to offer an easy way to access the data from your Freshdesk environment by using the advanced interface provided by the ODBC API. The ODBC Drivers for Microsoft.NET Framework use the metadata of the database(s) to provide the connection string and all the authentication credentials. No integration is required, you will not have to perform any code for accessing the environment. You can easily access the data just like you would normally do in a traditional database environment.

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Minimum
OS: Windows 10 64-bit.
Processor: Intel i3 2.8 GHz or AMD equivalent.
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Graphics: Microsoft DirectX 11 graphics card with at least 2 GB video memory.
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